Refund Policy

Last Updated: October 1, 2025

1. Sample Kits

Due to the nature of the product, payments made for our Sample Kits are **non-refundable** once the kit has been dispatched from our facility. The sample kit fee covers the cost of the product samples, specialized packaging, and international express shipping. If you wish to cancel a sample kit order, you must do so within 24 hours of placing the order by contacting us directly.

2. Bulk Orders

Refunds for bulk orders are handled on a case-by-case basis and are governed by the terms agreed upon in the official sales contract or proforma invoice.

• Advance Payments: The initial 50% advance payment for bulk orders is generally non-refundable as it is used to procure raw materials and initiate the production process for your specific order.
• Quality Discrepancies: In the event of a significant quality discrepancy, the buyer must notify Dgpannda Exim within 7 days of receiving the shipment. Any claims must be supported by a detailed report from a neutral, third-party inspection agency (such as SGS). If the claim is verified, we will work with the buyer to find a suitable resolution, which may include a partial refund, replacement of goods, or credit towards a future order.

3. Damaged Goods

If goods are damaged during transit, it is the buyer's responsibility to file a claim with the shipping carrier, especially for CIF (Cost, Insurance, and Freight) shipments where insurance is included. We will provide all necessary documentation to support your claim.

4. Contact Us

For any questions regarding our Refund Policy, please contact our export team at exports@dgpannda.com before placing an order.